Please read all of the below conditions carefully.

-Sherlock Software will not respond to requests or enquiries from third-party providers on your behalf.

-Sherlock Software reserves the right to not action any requests or enquiries from third party providers on your behalf if we have not received your authorisation and signed agreement.

- All work will be quoted prior to commencement for major works of more than 1hr. All payments will be processed via Ezidebit on the same day the work has been completed.

CLIENT OR THIRD PARTY WEBSITE ACCESS
After your website goes live, Sherlock Software will provide you with specific user roles, such as Editor, SEO Manager, or Shop Manager, which allow for restricted capabilities. With this access, you'll be able to update and add new pages, edit textual content, upload images, and handle your product inventory by adding or deleting products and categories. It is important to understand that Sherlock Software does not provide administrative backend access to either you or any external third (3rd) parties.


THIRD PARTY AGREEMENT
In order to facilitate seamless communication and collaboration with third-party companies on your behalf, Sherlock Software requires clients to sign a Third-Party Communication Agreement. This agreement is essential for authorising Sherlock Software to interact directly with any third-party services or companies you have engaged for website-related tasks. Without a signed agreement in place, Sherlock Software will not respond to requests or enquiries from third-party providers on your behalf.

It is the client's responsibility to immediately inform Sherlock Software of any changes regarding their third-party service providers. Upon such notification, Sherlock Software will revoke the previous third-party's access to your website. A new Third-Party Communication Agreement must be signed to grant access and authorisation for Sherlock Software to communicate with any new third-party company. This process ensures that all communications and actions taken with third-party providers are conducted securely and in accordance with your instructions. Please note that any communication with a third-party is billed in 30 minute increments at $165 an hour (inclusive of GST).

CHANGE LOG IMPLEMENTATION FOR THIRD-PARTY ACCESS
To maintain the highest levels of transparency and accountability when working with third-party companies, Sherlock Software will implement a comprehensive Change Log system on your website. This system is designed to meticulously track all changes made to the website, ensuring that every modification, addition, or removal initiated by third-party providers is recorded.

The Change Log serves as an essential tool for:
-Documenting the specific nature of each change, including the date and the entity responsible for the modification.
-Facilitating easy tracking of website modifications for auditing purposes.
-Enabling efficient diagnosis and resolution of any issues arising from third-party changes.

Upon granting access to any third-party company, as per the newly signed Third-Party Communication Agreement, Sherlock Software will activate this Change Log feature. This ensures that all parties are fully informed of the changes made to the website, safeguarding its integrity and performance.
Clients should be aware that the setup, maintenance, and consultation of the Change Log are included as part of our commitment to ensuring secure and transparent third-party interactions. However, any actions required to address issues identified through the Change Log review will be subject to additional charges, billed in 30-minute increments at our standard rate of $165 per hour (inclusive of GST).
This proactive approach allows Sherlock Software and our clients to maintain a clear and concise record of all third-party activities on the website, ensuring that any modifications align with the client's objectives and Sherlock Software's quality standards.


THIRD PARTY INPUTS, API’S OR PLUGINS
Third-party inputs and requests, including but not limited to those from digital marketing agencies, Point of Sale (POS) systems, manual edits, or any additional APIs, iframes, or plugins, fall outside the scope of the general licensing and management fees provided by Sherlock Software.
Third-party inputs may include a range of actions and integrations, such as:
- Implementing marketing strategies and SEO enhancements suggested by digital marketing companies
- Integrating and configuring POS systems
- Customising or modifying the website through manual edits
- Incorporating APIs, iframes, or plugins to extend website functionality
If an action is required by Sherlock Software for any third party input, API or plugin, it will be subject to additional charges. These charges will be billed in 30-minute increments at a rate of $165 per hour (inclusive of GST).
All work associated with a 3rd party is chargeable including but not limited to phone calls, emails & online meetings, as this is not part of our monthly website management charges.
Sherlock Software will not assume responsibility for any work performed or requested by third-party providers. In the event that website performance issues occur due to third-party actions or integrations, Sherlock Software will offer diagnostic and remedial services. The cost for resolving these issues will be billed in increments of 30 minutes at our standard rate of $165 per hour (inclusive of GST).


TECHNICAL SEO AND WEBSITE PERFORMANCE STANDARDS
Sherlock Software commits to maintaining a high standard of technical SEO and website performance, ensuring that all websites under our management have basic optimisation for speed, accessibility, and search engine visibility. This commitment includes regular audits and adjustments to keep pace with the latest best practices and technological advancements.
However, specific requests or recommendations for technical SEO improvements or website speed optimisations made by you or 3rd parties, including but not limited to digital marketing agencies or external SEO consultants, will be considered outside the standard scope of our services. Such requests may include, but are not limited to:
- Advanced schema markup or structured data implementation
- Custom optimisations for Core Web Vitals
- Deep technical audits beyond our standard practice

Should Sherlock Software be required to implement, adjust, or consult on technical SEO or website speed optimisations based on third-party recommendations, such services will be subject to additional charges. These charges will be billed in 30-minute increments at our standard rate of $265 per hour (inclusive of GST).

It is important to note that while we strive to accommodate and implement best practices for technical SEO and website performance, the integration of third-party recommendations or modifications may require extensive review and testing to ensure compatibility with existing website configurations and overall digital strategy. All efforts undertaken in response to third-party requests will be chargeable, including but not limited to analysis, implementation, testing, and any necessary communication such as phone calls, emails, and online meetings.

TERMINATION OF 3RD PARTY AGREEMENT
In the event, you no longer wish to work with your nominated 3rd party provider, please notify Sherlock Software immediately to cancel this agreement. We will not act on any further requests without written instructions from you the business owner.
If you change providers, a new agreement will need to be signed as per all terms outlined.

SHERLOCK SOFTWARE DIGITAL MARKETING SERVICES.
We welcome the opportunity at any time to quote for our digital marketing services as your all inclusive digital marketing partner to streamline one partner to cater for all aspects of online business marketing. If you wish to receive a quote for Google Ads Management, Search Engine Optimisation, Website Development or Google My Business optimisation please send an email to [email protected]

We provide exceptional results to our clients and look forward to discussing options with you if you wish to move to an all inclusive package with Sherlock Software.